Visit 451 4th Street East #6 Ketchum, ID 83340 Giacobbi Square

The Creative Edge — Apple Authorized Reseller and Service Provider in Ketchum and Sun Valley, Idaho

#weknowmacs.

The Wood River Valley’s only Apple Authorized Reseller and Service Provider — since 1986. The Local’s Apple Store. Apple Certified Technician on Staff.

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Located in Giacobbi Square, Ketchum, Idaho · Get directions · Message Timur

SYS // CREDENTIALS

AASP Apple Authorized Service Provider
ACMT Apple Certified Mac Technician Timur Beriker
ACiT Apple Certified iOS Technician Timur Beriker
OEM Genuine Apple Parts only
40+Years in the Valley
Same-dayService available
24–48hTypical turnaround
OEMGenuine Apple parts

Located in the heart of Ketchum, The Creative Edge offers comprehensive care for your Apple devices — Apple Certified Technicians, genuine Apple parts, and decades serving Sun Valley, Ketchum, Hailey & Bellevue. #weknowmacs

Mac Repair

Apple-approved diagnostics and tools. On-site, in-house, mail-in, or remote. Battery, keyboard, display, upgrades, and AppleCare.

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MacBook

Advanced Networks & Design

Cisco Meraki, Ubiquiti, Eero Authorized Reseller and Pro Installer — design, install, and support for business and home.

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iPhone Repair

Authorized in-house repair with genuine Apple parts and testing. Loaners available. AppleCare welcome. By appointment.

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iPhone

EST // HOW WE QUOTE

Pricing & estimates

Clear expectations. No surprises.

Every device is different — we quote after diagnostics. Here’s how pricing works before you book.

01

Diagnostics

Quoted up front

We assess with Apple-approved tools, then share options before any repair starts. Diagnostic fees may apply and are explained before work begins.

02

AppleCare+

Service fees apply

Covered repairs use Apple’s service pricing for your plan. Bring your Apple ID and proof of coverage — we’ll confirm eligibility during check-in.

03

Out of warranty

Estimate first

Batteries, keyboards, and displays are the most common. Cost depends on model and parts availability — you’ll get a written-style estimate before we proceed.

04

Turnaround

24–48h typical

Many battery and common parts jobs finish in 24–48 hours. Same-day when parts and bench allow. Complex board work can take longer — we’ll set expectations at drop-off.

What affects price: model year, part availability, liquid damage, and whether AppleCare+ applies. Book a repair or message Timur with your model for a faster quote.

Our standards

Apple-trained. Apple-backed.

Our technicians use Apple-approved diagnostics and tools on every repair — and only genuine OEM Apple parts. Repairs that are Apple certified and backed by Apple, without voiding your warranty.

The Shop

Authorized Apple products, locally.

Stock the full line of Apple computers, iPads, Apple Watch, Apple TVs, and accessories — from cables and adapters to AirPods and HomePod. We sell all Apple products except iPhone.

Before your appointment

Prep tips that save time.

Mac

  • Back up your data
  • Disable Find My
  • Have all passwords ready
  • Bring firmware password if set

iPhone

  • Turn on iCloud Backup
  • Settings → [your name] → iCloud → iCloud Backup
  • Tap Back Up Now
  • Buy more iCloud storage if prompted

Ready when you are. Call or text 208-622-9191

Before you visit

Common questions about appointments, Find My, warranty, and what to bring.

Do I need an appointment?

Mac walk-ins are welcome during open hours. iPhone is by appointment. Booking ahead — or texting 208-622-9191 — is the fastest way to reserve bench time, especially in ski season and summer.

Should I turn off Find My?

Yes, for most hardware repairs Apple requires Find My to be disabled. Back up first, then turn Find My off before drop-off. We’ll remind you at check-in if it’s still on.

Will my repair void my warranty?

No — as an Apple Authorized Service Provider we use Apple-approved diagnostics, tools, and genuine Apple parts. Authorized repairs are designed to keep your warranty and AppleCare coverage intact.

Do you sell iPhone or Apple Watch?

Sales: We sell Macs, iPads, Apple Watch, Apple TV, AirPods, HomePod, and accessories. We do not sell iPhone.

Service: We repair iPhone by appointment. We do not repair Apple Watch in-house — we’ll point you to the right next step.

Can I get a loaner?

Loaners are available when inventory allows — ask when you book. They’re especially helpful for multi-day Mac repairs during work weeks.

Do you offer mail-in or on-site service?

Yes. In-house is most common; on-site and mail-in are available. On-site covers the Wood River Valley when scheduling allows. Choose your mode in the booking console or text us the details.

Where do I park at Giacobbi Square?

We’re at 451 4th Street East #6, inside Giacobbi Square in Ketchum. Use the Square lot and head to suite #6. Call if you need a hand finding us.

How do I prepare my iPhone backup?

Settings → [your name] → iCloud → iCloud Backup → Back Up Now. Make sure you’re on Wi‑Fi and plugged in if the backup is large. Bring your Apple ID password to the appointment.

Still unsure? Message Timur or open the booking console.

Beyond repair

Built for Valley workdays.

Training

macOS and iOS training, plus iPhone & iPad setup — calm, one-on-one help.

Business IT

Maintenance contracts and support for local shops and teams.

Networking

Cisco Meraki, Ubiquiti, Eero Authorized Reseller and Pro Installer — design, install, and support for business and home.

Security

Device protection, cameras, and hosted cloud / Office 365.

PROCESS // REPAIR_QUEUE READY

Process

Four steps. Then you’re done.

  1. STEP_01 Schedule

    Call or text 208-622-9191, or stop by.

  2. STEP_02 Check in

    Bring your device — we’ll check you in.

  3. STEP_03 Repair

    Updates throughout the process.

  4. STEP_04 Pickup

    We notify you the moment it’s done.

BOOKING // REPAIR_INTAKE_v2.1 CHANNEL OPEN
01 // DEVICE
02 // SERVICE_MODE

Want to see if AppleCare is active? Check coverage on Apple — or include the serial and we’ll verify it when we open your ticket.

Tickets email the shop · optional SMS backup

About

Rooted in the Wood River Valley.

Since 1986 — the Valley’s Apple Authorized Reseller and Service Provider. Voted Best of the Valley 17 times. Serving Sun Valley, Ketchum, Hailey & Bellevue Idaho.

Trust & Policy

How we handle your device — and your data. Clear policies so you know what to expect when you book, drop off, or text the shop.

01 // DATA

Privacy during repair

We access your device only as needed to diagnose and complete the repair. We don’t browse personal files for any other purpose. Back up before drop-off — we can’t guarantee data recovery if hardware has failed.

02 // PARTS

Genuine Apple parts

As an Apple Authorized Service Provider, we use genuine OEM Apple parts and Apple-approved tools. Authorized repairs are designed to keep your Apple warranty and AppleCare coverage intact.

03 // LABOR

Workmanship warranty

Labor on our authorized repairs is covered for 90 days from pickup, unless a different term is noted on your ticket. Genuine Apple parts carry Apple’s parts coverage where applicable. We’ll confirm what’s included before work begins.

05 // PRIVACY

Website & booking privacy

When you use the booking console or contact us, we collect the name, phone, email, and device notes you provide so we can schedule and complete service. We use that information only to respond to your request and perform the repair — we don’t sell it. Device access during repair is limited to diagnosis and service. For questions about your information, call or text 208-622-9191.

OUR PRINCIPLES

  • Honesty. Demonstrate honesty and high ethical standards in all business dealings.
  • Respect. Treat customers, suppliers, employees, and others with respect and courtesy.
  • Confidentiality. Protect the confidentiality of Apple’s information and the information of our customers, suppliers, and employees.
  • Compliance. Ensure that business decisions comply with all applicable laws and regulations.

Apple, the Apple logo, Mac, MacBook, iPhone, iPad, Apple Watch, AppleCare, and AppleCare+ are trademarks of Apple Inc., registered in the U.S. and other countries. The Creative Edge is an independent Apple Authorized Reseller and Apple Authorized Service Provider.

The Creative Edge

Visit

Giacobbi Square

451 4th Street East #6
Ketchum, ID 83340
Inside Giacobbi Square

208-622-9191

Call or text

Email the shop

Kiosk Hours
Monday–Thursday · 11:00 AM – 4:00 PM
(Service calls prior and after posted time)
Friday · In and Out — Service Call Day
Walk-ins welcome for Mac · iPhone by appointment

Serving Sun Valley, Ketchum, Hailey & Bellevue Idaho

Lead technician

Timur Beriker

Apple Certified Mac Technician

Apple Certified iOS Technician

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